TRADING TERMS AND CONDITIONS
IDS is the trading style of International Dance Supplies Ltd a company registered in England with registered number 05452207. Our trading address and registered office is at Harlequin House, Forde Court, Forde Road, Newton Abbot, Devon TQ12 4BT United Kingdom.
Acceptance of Terms and Conditions
When you submit your order to IDS you are confirming that you are purchasing as a business not as a consumer and that you accept the content of our terms and conditions. All orders placed by you are subject to acceptance by IDS and product availability.
All orders are pro-forma unless IDS has confirmed credit terms in advance. IDS customers in the UK and Eire may apply for a credit account. A credit account form must be filled in and returned to the Credit Controller before a limit will be approved. The limit granted will be at the discretion of the IDS Credit Controller, dependant on a successful credit check with a credit reference agency, trade references and the total value of spend to date. Failure to adhere to strict credit terms of 30 days from date of invoice will result in late payment interest being charged at a rate of 10% per month and the account will revert to pro-forma for all future orders. Payment by Direct Debit is available for all UK credit accounts. IDS regret it is unable to extend credit to customers outside the UK and Eire. IDS reserve the right to withdraw or reduce credit for new orders at any time in its sole discretion.
Some accounts are required to provide an official Purchase Order. If Purchase Order numbers are not required, please send written confirmation stating this on headed paper to our Credit Controller. IDS accept no responsibility for incorrect Purchase Order numbers provided. All payments will be taken by International Dance Supplies Ltd.
Dormant Accounts with Credit Balances
The customer acknowledges and agrees that where its customer account has been inactive or dormant for a minimum of two years from the date of the last transaction on the account but has a credit balance of:
£10 or more: IDS may (having failed in its reasonable attempts to contact the customer regarding the credit balance) donate the credit balance to IDS’s then registered charity of the year;
Less than £10: IDS may cancel the credit balance without contacting the customer.
Personal Guarantee of Limited Company’s Obligations
Payment obligations arising from orders placed by Limited company customers are taken to be jointly, severally and personally guaranteed by the directors of the company. By submitting your order you confirm that you have the authority of the directors to extend their personal guarantee to IDS.
Retention to Title
The Property and Title, both legal and equitable, in any merchandise sold or agreed to be sold by IDS will not pass to the Customer until all sums due to IDS have been paid in full.
Any translation of the website is done for your convenience. IDS cannot be held liable for errors in the translation. These terms and conditions are subject to English law.
Stock Availability/ Back Orders
Availability of stock cannot be guaranteed and IDS accepts no liability for consequential loss due to late deliveries from us or our suppliers. Items over the value of £5.00 which are not available at time of order will be placed on back order, unless otherwise stated. No items will be placed on back order for International customers. IDS reserve the right to adjust this value at any time.
Change of Account Details
Any changes to account details must be received in writing prior to the changes being made (email and fax are acceptable). We are unable to accept changes to account details by telephone or on the website.
IDS accepts no responsibility for orders that are lost or delayed, or which are not received for any reason.
Made to Order (MTO)
Any items which are MTO cannot be ordered online. Items are non-returnable unless faulty and must be paid for at the time of ordering.
Personalised Print Items
Personalised Print Items cannot be ordered online. The artwork for these items must be supplied in the requested format or set up charges will be incurred. Prices will vary depending upon the size and style of the logo. A minimum of 6 pieces per style is required, confirmation of design must be made in writing (email and fax are acceptable) and payment must be made at time of ordering. Items are non-returnable unless faulty.
Sale for Sizing
Sale for sizing basis must be requested at the time of ordering and only one item per size can be offered per product. Sizing samples can be ordered online. No re-stocking charges will apply if you order 1 per size per style
The 10% showroom visit discount does not apply to Art Stone products, Made to Order items, Personalised Print items and Dancewear. To receive the 10% discount an order must be placed within 7 working days of the showroom visit.
Promotions/Sale & Clearance
Any items offered at a sale or discounted price are available from the first date of the offer only. No retrospective discounts will be applied. Promotional/Sale or Clearance items are non-returnable unless faulty. You must notify us within 7 working days of any faulty goods.
All prices are those ruling at date of delivery and are subject to change without notice. IDS endeavours to maintain the pricing set out in its catalogue but these may be subject to change. VAT rates may vary dependent upon the country of destination and will be charged at the applicable rate.
Registered VAT Numbers
UK GB 387114051 Cyprus CY 99200019T Eire IE 9756164D Greece EL 998465893
Greek Islands EL 998465893 Italy IT 00128609997 Portugal PT 980429420 Spain ES N0060817D
Orders are despatched Monday to Friday only. All parcels received must be checked at the time of delivery. Only the number of boxes received should be signed for. Any damaged parcels received should be signed for as damaged, and photographs should be taken of the damaged parcel to substantiate any claim. Any orders received incorrectly or with damaged items must be notified by telephone or email within 48 hours of receipt to enable a claim to be made. Claims for damaged parcels must be raised with the courier company, by IDS, within 5 working days.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You are liable to meet any additional charges for customs clearance or additional documentation. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
Payment is required with order and delivery may take up to 6 weeks. Carriage will be charged at cost on all barres except Mainland UK where standard terms apply.
Non-Delivery of Parcels
In the unfortunate event that your parcel does not arrive after despatch from IDS within the delivery service expected time you must inform us. Dependent upon the delivery service used we are able to raise a claim on your behalf.
In such an event we can re-despatch your order on a new invoice in conjunction with your account status. No invoices will be refunded until the claim has been finalised.
Customer Collection is available to our UK customers only. Customers collecting their orders must do so within 5 working days of the order date. Collections are only available between 9am and 10am.
All of our garments should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return.
Please ring for a returns authorisation number which must be clearly marked on the outside of the box as well as on the RETURNS NOTE. Please use the returns note which is printed on the reverse of the picking slip enclosed with your parcel.
Any items returned without the correct paperwork will be charged a standard fee of £6.00 +VAT per parcel. Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 28 days of invoice. Any necessary re-packing will be charged at £2.50 + VAT per item. Please mark faults with sticky tape to identify the problem. A receipt of postage should be obtained for all returned items. Credit notes are issued on receipt of returned goods and your account is automatically credited. Refunds to credit/debit cards will not be done automatically. Credit will remain on your account for a period of 2 years at which time the amount will either be donated to our Charity of the Year or written off.
Please note that garments which are not regular stock items, i.e. personalised print garments, will not be accepted back for credit. For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable.
Promotional/Sale or Clearance items are non-returnable unless faulty. You must notify us within 7 working days of any faulty goods.
Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.
Please be aware that returned items may take up to 28 days to be processed.
Dress Up By Design
This range is available to UK customers only. Orders must be placed through IDS by contacting our customer service team on 01626 36 32 32. Payment for orders must be made at the time of ordering. Orders are despatched direct from the supplier and not from IDS and separate postage charges will apply. All postage charges are calculated on the net value of orders. Please allow 5 working days for delivery. Please note that returns are not accepted unless items are faulty and any discrepancies must be reported to IDS prior to return. A certificate of postage should be obtained for any returns. Availability of stock cannot be guaranteed and IDS accepts no liability for consequential loss due to late deliveries. Items which are not available at the time of ordering will be cancelled. No items will be placed on back order.
Requests for copy documents will be charged at 50p per document.
Please note that any discrepancies must be notified in writing within 14 days of invoice date.
Conformity of Goods
Every care is taken to ensure that the specification and description of our products are correct at the time of going to print. However, descriptions and specifications of products in this catalogue are not intended to be binding and are only to give a general description of the products. Colour reproduction of the products is a close representation. However, we cannot accept any responsibility for any variation in colour caused by the printing process. All our products are intended for children aged 3 years or above.
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. IDS will not sell or pass on your details to third parties unless required for the purpose of fulfilling your order. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
All materials within the catalogue, including photography, images, design, text and graphics are the intellectual property of IDS or its licensor. The copying of such materials is strictly forbidden.
IDS, 1st position, 1st position pro, the IDS diamond are trademarks of IDS. Other product and company names referred to in this catalogue may be registered or unregistered trademarks of their respective owners and are used by IDS under licence.
Use of Website Images
By downloading images from the website you are agreeing to abide by the Conditions Of Use, which are available at Image Licence. All IDS images are watermarked and this must not be removed under any circumstances.
Visitors to the website may post reviews and comments so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content. IDS reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant IDS a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant IDS and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify IDS for all claims resulting from content you supply. IDS has the right but not the obligation to monitor and edit or remove any activity or content. IDS takes no responsibility and assumes no liability for any content posted by you or any third party.
Any comments posted onto IDS blog will be monitored for offensive or undesirable material. IDS reserve the right to take down all content deemed inappropriate at any time without prior notification.
Any insurance products displayed on or offered on our site are offered by Clickcover.com, who is a third party service provider. As such IDS is not responsible for these services and any insurance will be covered by Clickcover.com's terms and conditions.
We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss.
We shall not be liable to you in respect of:
(a) any errors and/or omissions contained in our catalogue and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice;
(b) any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control; or
(c) any loss or damage you suffer as a result of not using the goods, products or services in line with the manufacturer's recommendations or as a result of using the goods, products or services for any purpose which they were not intended to be used for. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.
Notwithstanding the above, the maximum liability of us to you in respect of all other losses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall, in no circumstances exceed the price of the products purchased.
Nothing in these terms and conditions (whether or not under the heading of Liability) shall exclude or limit our liability for death or personal injury resulting from our negligence or the negligence of our agents, sub-contractors or employees, fraud or fraudulent misrepresentation or for any other liability that cannot be excluded by law.
IDS shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
IDS do not accept responsibility for the submission of incorrect orders and you are responsible to check the order before completing the process online. You are able to correct errors or make changes to your order up to the point at which you click Place Order within the Checkout - 3. Place Order page of our checkout. Once you have submitted your order we are unable to amend, remove or add any further items.
Competition Entry & Winner Notifications
By entering any competition the winner agrees to participate in such promotional activity and material as International Dance Supplies Ltd may require and you are agreeing to us publishing your name (and photograph/s) on our website, Anne's Blog and Facebook if you are the winner.
No part of a prize is exchangeable for cash or any other prize and is only exchangeable for IDS items.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is IDS of Harlequin House, Forde Court, Newton Abbot, Devon, TQ12 4BT, UK. IDS are registered with the Information Commissioner’s Office with registration number Z2855723.
The information we collect and how we use it
We may collect and process the following data about you:
We gather this information to allow us to:
Disclosure of your information
We may disclose your personal information to third parties:
Targeted updates and marketing
If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and online shopping habits of customers and providing them with information on products they have viewed and related products.
We may also wish to provide you with information about special features of our site or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email message to email@example.com with the subject "unsubscribe web mailing".
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
How and Where We Store Your Personal Information.
The data that we collect from you may be stored and only processed within the European Economic Area.
We use the latest secure server technology to ensure this information is protected to the highest standards.
We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by GlobalSign - Europe's longest serving and most trusted Certificate Authority in Europe.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
We also keep your information confidential. The internal procedures of International Dance Supplies Ltd cover the storage, access and disclosure of your information.
We will endeavour to use secure methods and protocols to transmit your data over the internet, however the transmission of information via the internet isn’t entirely in our control and therefore is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
By submitting your information you consent to the use of that information as set out in this policy.
We use the following cookies:
International Dance Supplies
A cookie to interact with our website, to include but not limited to storing login information, visitor details and shopping basket details.
A cookie for Google Analytics which identifies each user’s amount of visits; the time of the first, previous and current visit.
A cookie for Google Analytics which only identifies the session (how long you stay on a site).
A cookie for Google Analytics which only identifies the session (how long you stay on a site).
A cookie for Google Analytics which identifies where a visitor came from (search engine, search keyword, link).
A cookie for Google Analytics which identifies user-custom variables.
The Different Types Of Cookies We Use
Essential cookies allow our users to use the basic functionality of our website, browsing our products, ordering and paying for items, checking your account information and viewing your order history.
Performance cookies allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website and improve the user experience.
Functionality cookies allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.
We do not use advertising cookies. Any adverts or links on the IDS websites by external companies remain on set pages of the website and are not based on your preferences or how you navigate around the website.
What Can I do to Control Cookies
If you don’t want to receive cookies, you can refuse the setting of all or some cookies by activating the setting on your browser. However, if you block all cookies you will lose functionality and will not be able to access all or parts of our site, for example; you will not be able to stay signed into our site to successfully shop.
In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
The website www.aboutcookies.org provides lots of information on how you can manage cookies on a range of browsers.
Law and Jurisdiction
These terms and conditions are subject to English law. In placing your order you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
These terms and conditions are subject to change without notice.